Refund policy
Refunds, Returns and Exchanges:
- All sales are final. I do not allow refunds, returns, or exchanges, but please contact me via email if there is a problem with your order as outlined below and I'll be happy to help! Filing a chargeback as an attempt to get around this policy constitutes theft – you will be reported to the fullest extent and banned from purchasing from MarshyNoodle in any capacity going forward.
Damaged or Incorrect Items:
- If your order arrives damaged, you must send clear photos within 24 hours of receipt and I will replace the damaged items at no cost. If you receive items you did not order, you may keep them.
Lost, Misdelivered or Returned Orders:
- I am not held responsible for lost or stolen orders; once an item leaves my hands and you receive tracking it is entirely out of my control. This is rare but in the event it happens you will need to file a claim with the post office. Please check your tracking page frequently for updates and ensure you receive the package promptly to avoid theft.
- For stickers shipped via untracked letter mail I will offer one replacement attempt free of charge since I have no way to prove delivery or postal mishandling. This operates on the honor system, and anyone suspected of abusing it for free products will be banned from future purchase attempts.
- It is the customer's responsibility to provide the correct address at checkout. Orders delivered to a wrong address provided at checkout will not be resent and it is the customer's responsibility to attempt to recover the package. Please double check your mailing address and email me immediately if a change is needed. In the event I made a mistake on the address the order will be resent free of charge.
- If your order is returned to sender due to an incorrect address, you will be able to have it sent to the correct address for the cost of a new shipping label. If the address error was caused by me, it will be resent free of charge.
By purchasing from my shop you accept and agree to these terms.